My So Called Life - The Good, The Bad, The Ugly

Embrace life -- both the sweet days and the bitter...embrace the joy and the sadness...the successes and the defeats -- for all of these things, both good and bad, have made you who you are.

Saturday, January 28, 2006

Something Good In Every Day - Just Look Hard Enough!

Apart from the obvious of waking up able to breathe and live another day upon this earth, there is good to be found in every day.

Regardless of how bad the day is...no matter what horrible things have happened...there is always something that you can look back on and be thankful for.

Happiness can be found in each day - but somedays we must look harder than others.

Sometimes we just dont want to look b/c it is easier to wallow in misery than to search and look for daily blessings!

I for one will embark upon that daily journey....after all I could use the exercise!

Friday, January 27, 2006

I Just Don't Understand People - I Really Don't

I am always shocked at how people respond when there vehicle is damaged. I am even more shocked how people who usually know nothing about the insurance industry can act like experts about my job.


It is typical for me to get yelled at or cursed out on a daily basis by so called "customers". Recently I had a customer drop the F-Bomb on me 8 times in one conversation. You can easily see how I do not buy into the age-old mantra "the customer's always right".

In my most humble and accurate opinion, the customer is usually wrong. Now that is of course painted and influenced by my job and my experiences.

But if customers only knew how much the insurance industry actually bends over backwards to settle claims and complete investigations, I think they would be shocked. At least my company does!

I personally work late almost every day and I come in on weekends to make extra calls and return calls and follow up on files. I do not get paid extra for this. I get no bonus for this. I get no kudos from the customers. They do not know that I am working all these extra hours so their case can be closed quicker, and many times they don't care. They still complain that it is not fast enough.

Now of course I understand that emotions run high because you are dealing with peoples vehicles and indirectly with their jobs, independence, etc.

But sometimes I sit back in my chair at work and I just take a deep breath and I think to myself:

"Do these people even consider me human? Do they realize that I am at a job just like they are? That I make a car payment just like them? That I pay insurance just like them? That I am overworked just like them? That I eat, sleep, smile, have people that love me just like them?"

I don't think they do. I am not a person to them. I am an entity who they feel they have the right to yell at, curse out, interrupt, and insult at will. And many times I can actually hear in their voices that they feel justified in doing it.

That is what shocks the hell out of me.

I am always shocked when people yell at me that I am purposely delaying their claim!

My Response: "So let me understand you ma'am...you think I am purposely delaying paying your claim so that I can have you call me everyday and yell and cuss me out. Yeah that makes a lot of sense because I don't know about you but I love coming to work to get cussed out. Absolutely makes my day!"

I mean come on people - lets actually use some logic!

Or the statement made....You just don't wanna pay my claim!

My Response: "If I could pay your claim today so that you would never call me again...trust me, your check would be in the mail."

Now I am not saying all people who work in insurance are good and perfectly honest people...but which industry is perfect.

Doctors commit horrible atrocities all the time...ministers are no better many times. Do I even need to mention politicians?!?!

There is no solution to the issue really...people will always mistrust insurance companies and that is fine.

I just think people need to start realizing that a car is just a car..and people are people. We need to get our priorities straight!

****NOTE - DO NOT USE THIS OPPORTUNITY TO POST ALL OF YOUR NIGHTMARE INSURANCE STORIES IN MY COMMENTS SECTION BECAUSE I DON'T WANT TO HEAR THEM! I UNDERSTAND - TRULY I DO - I JUST DON'T CARE :-) :-)

Saturday, January 21, 2006

A Tough Question - A Tough Topic

Two guys starting going out. One is positive and one is negative. The negative guy decides not to date the guy who is positive because he cannot handle dating someone who is HIV +. Do you look badly upon the guy who is negative? Is he wrong for walking away?

***Note - this post is not related to the previous one about Enough is Enough!

When Enough Is Enough - Warned By Life

Have you ever reached that point in your life when you looked at yourself in the mirror and those 3 little words escaped your mouth: Enough is Enough.

Sometimes they are spoken so softly that you can barely hear the words leave your lips, but they resonate in the depths or your being...

I think those words symbolize a last ditch effort of your soul to save you from something tragic that is about to befall you. A last effort of karma, fate, destiny, God..whatever you believe in...to tell you that you need to change course or be overaken by the storm.

The trick is being able to recognize the sign for what it is. And then once you recognize the warning...the SOS sent out to you by life...you must act on the warning.

Recognition without action is nothing more than negligence and ignorance.
Recognition without action is an insult to the kindness of life to offer a warning.
Recognition without action is wasted effort.
Recognition without action is reinforcement of old and an exclusion of the new.

Friday, January 20, 2006

A Life of Anger - A Life Wasted

In my job I deal with a lot of angry people. The argument can be made that sometimes they have legitimate reasons for being angry. But the more I think about it, the more I come to this conclusion:

To me it does not matter what situation I am put in, being angry is a waste of time.

I guess that of course there are those situations in which anger can be justified - I mean even Jesus overturned the tables of the sellers in the temple...

But I just dont have any energy left to be upset about things b/c my job takes it out on me...

To me for my life - i have come to this conclusion:

A life lived in anger is a life wasted!

Thank God For Weekends - Rest Is Here!

This has been one hell of a week - i have been dealing with upset person after upset person at work and I am done....sigh!!!!

But its the weekend...so that means fun and relaxation...

Is everyone still out there....???

So I have a sad announcement..Sam has deleted his blog....

I know that we will all miss him!

Wednesday, January 18, 2006

Hallelujah! Hallelujah! - My Internet Life Is Back

Yes! Yes! Yes! - I AM BACK!

After a long 2 1/2 month drought, my computer is repaired and my internet wireless card is working. I am at Starbucks and I am BLOGGING!

Wow - to think of how many posts I have missed talking about over the past few months!

But anyway back to the most important thing going on this week - American Idol is BACK!

I am a huge fan of the show - I know its sad but I love it.

Work is finally slowing down - I took an 8 day vacation and did nothing - loved it!

I am officially broke so no more partying for me!

Phew! I feel like I am on speed b/c I have so much to talk about...but I think I will take it slow and take my time getting back into the whole online thing!

Missed you guys - I am glad I am back!

Tuesday, January 10, 2006

Dell Shipped The Wrong Part

So my computer drama continues - Dell shipped me the wrong part for my computer.

So alas my computer is still not up and running - overall it has been a nightmare but it is not all Dell's fault - I have been slow in getting everything up and running.

There has been a lot happening too...

Been super busy at work - was on vacation for the last week - enjoying it so much I don't want to go back to work

Miss all you guys and i will have comp up and running in the next week or so